Effective date: June 2026 | DrukAssist Operator Agreement

1. Eligibility

Only TCB-licensed tour operators manually approved by DrukAssist may submit bids. You must maintain a valid operating license throughout your engagement.

2. Bid submission

• All bids are binding once submitted.
• Bids must be submitted within the 4-hour tender window.
• Pricing must reflect actual costs — misrepresentation results in immediate suspension.
• GST must be exactly 5% of the land package total. SDF charges must never be included.
• Minimum bid floor is Nu 5,500 per person per day.

3. Commission

DrukAssist charges 12% of the land package total (excluding GST) for each confirmed trip. Commission is due within 7 days of trip completion. Non-payment results in suspension and forfeiture of the security deposit.

4. Security deposit

A refundable security deposit of Nu 5,000 is held by DrukAssist. This may be forfeited for confirmed bypass, misrepresentation, or failure to pay commission after a final reminder.

5. Anti-bypass policy

Operators must not contact tourists directly or share personal contact details in bids prior to booking confirmation. Violations result in immediate suspension.

6. Disputes

DrukAssist decisions on bid validity, commission calculations, and platform access are final.

Marketplace role

DrukAssist does not employ guides, own vehicles, or operate hotels. All services are delivered by the operator. Our role is limited to facilitating connections and managing the bidding and deposit process.

Operator responsibility

Operators bear full responsibility for bid accuracy, quality of services, TCB compliance, and tourist safety during the trip.

No guarantee of selection

Submitting a bid does not guarantee selection. Tourists choose from the top 3 scored bids. DrukAssist's scoring is automated and not subject to appeal.

Regulatory compliance

Operators are responsible for collecting and remitting GST. The SDF is never included in DrukAssist packages and is collected separately at the border or airport.

Limitation of liability

DrukAssist's liability is limited to the commission amount received for the relevant booking.

Last updated: June 2026 | DrukAssist Platform

Data we collect

• Operator profile: company name, contact person, WhatsApp number, specialties.
• Bid data: all line items and pricing you submit.
• Performance data: response rate, ratings, total bids and wins.
• Communication logs: WhatsApp messages via the DrukAssist platform number.

How we use your data

• To receive and process bids for active tenders.
• To calculate your performance score influencing future bid ranking.
• To share your contact details with tourists after booking confirmation only.
• To send commission reminders and platform notifications via WhatsApp.

Data sharing & storage

Your details are shared with the tourist only after their deposit is confirmed. Data is stored in secured Google Sheets and Google Cloud Storage with encryption. Retained for 3 years after your last booking.

Your rights

Request access, correction, or deletion by contacting DrukAssist via WhatsApp at +975 77371492.